Is my information safe?
At www.themouseclub.co.uk, we take security very seriously. We use a secure
connection between your browser and our server to ensure that any contact details
you give to us are transmitted securely and we encrypt the data in our database
once we receive it. This means that if anyone was to steal our database, they wouldn’t
be able to retrieve your details without thousands of computers and many years to
crack the encryption!
What happens to my personal information when I register on
Any information provided by you as part of our registration process is for www.themouseclub.co.uk
use only. We do not pass on any information to third parties in any way, shape or
On occasions we may email you with an update on our free resources, new products
or special member offers. If you would like to unsubscribe from these mailings,
please log into your account and uncheck the relevant box(es).
How do you store my credit card details?
We don’t store any credit card information ourselves, instead we use PayPal, one
of the world’s leading online transaction security specialists to process your payment.
In fact, PayPal are now officially recognised as a bank in the EU and are subject
to the same rules as your own bank!
If you have any queries about site security please call us on 0161 247 7932 or email
us at firstname.lastname@example.org and one of our Internet Team will try and answer
Do I have to create a PayPal account to order online?
In a word, no! You can just enter your details into the secure web page and the
system will not remember them again. If you think you might use PayPal again for
your purchases either at www.themouseclub.co.uk or the thousands of other
internet sites that accept paypal, then it might be more convenient for you to create
an account and have your details saved for your next purchase. We want you to choose
the option you are most comfortable with.
How much is delivery?
Delivery costs £2.00 per item and then 50p per additional item. So, if you were
to order 3 Mouse Island CD-ROM’s, then it would cost you £2.00 + 50p + 50p = £3.00.
How quickly will my order arrive?
We aim to ship orders out within 2 working days, subject to stock levels and goods
are generally sent through Royal Mail. Most goods are usually delivered within a
week. Should we not have sufficient stock, then someone will contact you and give
you an estimated delivery date.
I haven’t received my order, what should I do?
If you haven’t received your goods with a week of placing your order, please ring
us on 0161 247 7932, fax us on 0161 237 5156 or email us at email@example.com
and we will be happy to look into it for you.
How can I contact you if I have a problem placing my order?
Should you have a problem with our website during placing your order, you can ring
us on 0161 247 7932, fax us on 0161 237 5156 or email firstname.lastname@example.org.
Can I buy a product in any other way?
Of course! You can ring us on 0161 247 7932, fax a purchase order through to 0161
237 5156 or email email@example.com.
Can I order for my School/Local Authority?
Yes. We are more than happy to accept orders placed through Schools and Local Authorities.
All items ordered will be despatched with an invoice for payment within 30 days.
I would like to place a bulk order, do you offer discounts?
If you would like to place a large or bulk order, please contact us on 0161 247
7932 to discuss your requirements. We are sure we can offer a discount depending
on the size of your order.
I haven’t received any emails from www.themouseclub.co.uk?
This is a common problem that we see but is often out of our control. Please check
your email settings and your anti-spam settings to make sure that you can receive
emails from any emails sent from themouseclub.co.uk. This is very common with Hotmail,
BT/Yahoo mail and AOL email users in particular. Please check the help files of
your particular email provider for further details on how to do this. If you still
have problems, then please give us a call on 0161 247 7932.
Do you have a refund policy?
Of course! Should you not be happy with your product, you can return it to us within
30 days and receive a full refund so long as the product is still in a saleable
I’ve forgotten my password, what should I do?
You can use the password reset function on our website which you can find by the
I need some help with my purchase, how do I get technical
First, check out our Support Pages.
We have very few issues with our products so most likely your question will be answered
there. Should you not find the solution to your problem, then you can email us at
firstname.lastname@example.org or call us on 0161 237 7932.
Who are www.themouseclub.co.uk?
www.themouseclub.co.uk is wholly provided, free of charge, by d2 Digital
By Design Limited, a web design agency based in Manchester
who specialise in producing resources, websites and marketing campaigns for the
Public, Charities and Not for Profit sectors and for organisations who need both
content and production skills, particularly in relation to Health and Education
Should you have a project in mind that you think we might be able
to assist with, then please feel free to have a look round our website
or call us on 0161 247 7932 for a no obligation chat.